Delivery and Returns

We aim to get your fabric to you as quickly as possible.

●      Orders placed after 2 PM will be dispatched on the next working day.
 Example: Friday orders placed after 2 PM will be dispatched on Monday.

Sample Delivery

●      Up to £2 Free for sample orders.

●      Add items to your basket to get an accurate delivery cost at checkout

 

Shipping Method	Weight Range	Estimated Delivery	Price From
Royal Mail Standard	0.0 kg – 2.0 kg	3–5 working days	£2.95+
Royal Mail 1st Class	0.0 kg – 5.0 kg	1–2 working days	£5.99+
Royal Mail Special Delivery (by 1 PM)	0.0 kg – 2.0 kg	Next working day (by 1 PM)	£12.99 + £0.50 per item

Returns & Refunds

We want you to love what you ordered  but if something is not right, we are here to help!

14-Day Return Policy

You have 14 days from the delivery date to request a return.

To be eligible for a return:

●      Item must be unworn or unused, with tags, and in its original packaging

●      You’ll also need the receipt or proof of purchase

To start a return, contact us at hello@fashiontrack.co.uk.
 Returns sent back without prior approval will not be accepted.

 

 

Once approved, we’ll send you:

●      A return shipping label

●      Instructions on how and where to send your item

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item. We'll work quickly to make it right.

Non-Returnable Items

Certain items cannot be returned, including:

●      Custom or personalised products

●      Cut fabric (if applicable)

●      Sale items

●      Gift cards

●      Perishables or hazardous goods

Please reach out to us if you are unsure about your item.

Exchanges

The quickest way to get what you need is to return the item and place a new order once the return is approved.

EU Customers

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason. Items must be in their original condition with tags and packaging, and you must have proof of purchase.

Refunds

We’ll notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded to your original payment method within 10 business days.

Please note: It may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at hello@fashiontrack.co.uk.